A & P Plumbing Unlimited - El Paso, Texas

Vanessa Aimee

Horrible customer service. Made appointment and didn’t show. Decided to give a chance. He came and submitted the wrong report to the insurance and then took another 5 days to submit the right one. He wanted to charge and extra $400 just for a hose on my water heater. He gave me bad attitude, very hard to get a hold of and when I finally got a hold of him he gave me attitude and hung up on me. Don’t hire them. I still don’t have hot water. He was sent my my home warranty.

Valerie Herrera

Arturo has been extremely difficult due to his machismo attitude. I am a single woman caring for my 92 year old grandmother and need help getting the heater started. This man came to my home and explained clearly what need to be fixed. He felt the need to talk politics as if he knew me and assumed that we shared the same views (we do not). This was the day after the election and an obvious conversation everywhere you turned so I let it go for a bit. He then took it to another level and started listening to a political podcast on speaker. I finally made a comment that he didn't like and continued. He then received a call from his wife on speaker. The conversation was still political on his part. She was actually calling to discuss his sister's funeral plans and he just kept on. By the time he was done I literally told him to get out of my house. Fast forward a few weeks I realize the heater is turning on and off by itself which was precisely what he had "fixed". I finally got around to calling him and he gave me attitude saying that it had been over two months so he could do anything. When I reminded him of the date he had come he raised his voice saying no to interrupt him I said the only reason I did interrupt was because he was exaggerating the time to get out of any warranty. I finally got tired of going in circles and hung up.

Description of Work:
Replaced a mechanism within the heater that allows the heater to turn on and off according to the thermostat setting.

Services Performed: Yes

Cost: $250

Hire Again: No
Overall
1.0
Price
2.0
Quality
1.0
Responsiveness
1.0
Punctuality
1.0
Professionalism

stephanie robinson

I just hired this man (Art) to unclogg my drain and replace the elbow trap. Told him I have done this kind of maintenance before myself but dont have the time. Told him the the augur head he attached to the snake looked too large for the pipe and was worried it could damage the pipe. He was annoyed and overly self-assured stating he had 50yrs. experience claimed he went to Utep for plumbing then engineering etc. Got into the weeds of psycho babble, obscure justifications, and incoherent santeria stuff. Totally, dismissed my concerns. When he was done. He said he cleared the clog but that if I saw water leaking then I probably had a cracked line somewhere. Charged me $220.00. WELL...I went to wash dishes and sure enough my line was leaking onto the kitchen floor. Called another company out, and when they opened the trap to my pipe line. There it was. He broke my line with the snake job he did. It was right at the entrance of the opening. So. He had to have known what he did when he left. Told me I might need to reroute my line for additional $400-500 if I saw leaking. Told me to call him back if that happened. Now the job is gonna cost me tripple to get it done right. Based on all the reviews here, which I wish I had seen before calling this guy, there is likely no chance of getting compensation. He seemed mentally unstable, looked unkept like he is living out of a van, and was too easily aggitated. The reviews here could be used in a class action lawsuit against him, but I doubt he has the funds to reimburse a parking meter. Of anyone knows this man personally, they need to get him help. The photo shows he busted the inside of the line exposing the concrete wall behind the pipe.

James Garcia

This company was referred to us by a home warranty. He wanted $400 on top of what the warranty paid him. He then went on to brag about how he charges $1600.00 minimum for water heater swaps and does 10 per week. He is rude has not completed the job in 10 days.

Karrie Wells

Shoddy work, makes appts and doesn't show...was supposed to replace a 3/4 inch pipe to my outside spikot and changed everything to a 1/2 in pipe. Took the skikot with the evaporative cooler valve and replaced it with a boiler spikot and when I complained he came and poked a hole in the new pipe and put a cheap saddle clamp with the rubber already dry rotting. Messed up my bathroom sink and replaced the pvc pipe with a plastic sleeve that doesn't fit the pipe...

Charlene Ceballos

Don’t bother calling and making an appointment with this company!! They are so unprofessional, you’d might as well hire a random from the street!!

Lucy Atilano

Had a plumbing emergency on a playoff football Sunday that couldn't wait until Monday. A & P showed up within one hour, fixed the problem @ the main line and the cost was very reasonable. I'm a satisfied customer.

J Gonzalez

Arturo, the owner, does NOT listen well at all, EVEN when HE asks a question he will NOT wait for an answer, but will just keep on talking - no periods at the end of his sentences. Should you attempt to respond, he will instantly begin to speak over you. Difficult to have a simple conversation with him, as he does digress repeatedly and has issues focusing, if you listen to him long enough. Highly unprofessional, rude, emotional, and difficult to deal with. A & P Plumbing will definitely waste your time, and possibly your money. A review of this company's past poor performance, AFTER I had spoken to Arturo, the owner, only further substantiated this review to WARN others, DO NOT WASTE YOUR TIME or money. You may definitely live to regret it.